Effective Date: 5/15/23
Information We Collect
1.1 Personal Information We may collect personal information about our clients and their authorized users, including but not limited to:
- Full name
- Contact information (email address, phone number, mailing address)
- Job title and employer
- Payment and billing information
1.2 Technical Information In order to provide our managed IT services, we may automatically collect certain technical information when you interact with our website or use our services. This may include:
- IP address
- Browser type and version
- Operating system
- Device information
- Log files
Use of Information
2.1 Provision of Services We may use the personal information we collect to:
- Provide managed IT services, support, and troubleshooting
- Manage client accounts and subscriptions
- Respond to inquiries and communicate with clients
- Process payments and fulfill orders
- Improve our services and develop new offerings
- Enforce our terms of service and other agreements
- Protect the security and integrity of our systems
2.2 Marketing and Communications With your consent, we may use your personal information to send promotional emails, newsletters, or other marketing communications about our services. You may opt-out of receiving these communications at any time.
Information Sharing and Disclosure
3.1 Service Providers We may share personal information with third-party service providers who assist us in delivering our services, such as cloud hosting providers, payment processors, and communication tools. These service providers are contractually obligated to protect the confidentiality and security of the information they process on our behalf.
3.2 Legal Compliance We may disclose personal information if required by law, legal process, or governmental request, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
3.3 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity or its representatives as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or the transfer of your personal information.
4. Data Retention
We take appropriate technical and organizational measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You may also have the right to data portability and to withdraw your consent for certain processing activities. To exercise your rights, please contact us using the information provided in Section 8.
7. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.