Bosque IT – Frequently Asked Questions (FAQ)

How do I get help from Bosque IT?

We offer several easy ways to reach our support team. Choose what works best for you:

📞 Phone Support

Call 505.207.6104

• You will be connected with the next available Bosque IT team member

📧 Email Support

Send an email to [email protected] to open a support ticket.

🌐 Customer Portal

Submit and track support requests anytime through our customer portal:
companyname.mspprocess.net

What is the Customer Portal and why should I use it?

The Customer Portal allows you to:

• Submit support tickets

• Track ticket status and updates

• Communicate securely with our team

• Maintain a record of your support history

Using the portal helps us respond faster and keeps everything documented in one place.

How do I access the Customer Portal?

After onboarding, you’ll receive follow-up emails from [email protected] with step-by-step instructions to set up your portal account.

⚠️ Please check your inbox (and spam or junk folder) for these setup emails.

Why does Bosque IT verify my identity?

Security is a top priority at Bosque IT. We follow a Zero Trust security model, which means identity must be verified before we take action on support requests.

This protects your organization from:

• Unauthorized access

• Social engineering attempts

• Fraud and impersonation

What is End-User Verification?

End-User Verification confirms that you are who you say you are before access is granted or changes are made. This may include:

• A one-time verification code

• Authentication through the customer portal

• Other secure confirmation methods

These steps help ensure only authorized users can request or approve actions.

How do I know someone contacting me really works for Bosque IT?

Bosque IT uses technician verification procedures to confirm that individuals contacting you are authorized members of our team.

If you are ever unsure:

• Ask the technician to verify their identity

• Call 505.207.6104 directly to confirm

We encourage customers to always verify before granting access.

Will I receive onboarding emails after signing up?

Yes. New customers will receive several onboarding emails from [email protected], including:

• Customer Portal setup instructions

• Access and login information

• Helpful next steps for getting started

These emails are an important part of the onboarding process.

What if I’m not sure whether my issue is urgent?

If you’re unsure:

• Call 505.207.6104 to speak with our team

• Use the customer portal or email for non-urgent requests

Our team will help prioritize your issue appropriately.

Still have questions?

We’re here to help.

📞 505.207.6104
📧 [email protected]
🌐 companyname.mspprocess.net

Welcome again — we’re excited to support you!